Streamline Spouting

The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand.

Westrand Ltd trading as Streamline Spouting Systems reserves the right to vary these terms and conditions at any time.

Pricing

Any prices displayed for goods are valid only for purchases made through this website. Special prices displayed are valid for the dates specified or while stocks last. All prices are displayed in New Zealand dollars and stock sold in New Zealand is inclusive of GST. Streamline Spouting Systems reserves the right to alter prices at any time and for any reason. Any variation to an order (once accepted) will result in price adjusting to reflect the variation.

Product Range and Availability

All efforts will be made to fulfil any order placed with Streamline Spouting Systems; however, we accept no responsibility or liability should we be unable to supply the goods ordered for any reason.

Freight Costs and Delivery Charges

Streamline Spouting Systems will be in touch with you shortly after your order to discuss delivery of your products and any associated costs. Goods will not be shipped to until payment for goods and any posatage costs has been received by Streamline Spouting Services in full.
Streamline Spouting Systems may withhold delivery of all or any part of an order at their own discretion.
Delivery times may vary depending on the goods ordered and the location of delivery, but can typically be expected to be between 1 to 5 working days.

Variation/Cancellation of Order

The customer may vary or cancel the order if the goods are deemed to be faulty.

Returns of Products/Refunds

Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods:

Where goods are being returned due to a fault, they must not be damaged any further.
Proof of purchase must be provided for the any return of goods.
Where a return is due to a fault, damage or shipping mistake, customers will have seven days from the date of receipt of goods to contact Streamline Spouting Systems and notify us of the fault.

Exchanges

If the product is faulty or not suitable, you may exchange it for the same product or something more suitable providing:

The goods exchanged are to the same value or more as the product that was originally purchased.
The goods deemed unsuitable are in the same condition as they were when dispatched from Streamline Spouting Systems.

Delivery Costs for Returns

Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.
If a return is due to a shipping mistake, fault or product damage, then the costs will be incurred by Streamline Spouting Systems. Any costs paid by the customer in this case will be refunded upon receipt of a suitable invoice/receipt that shows the delivery costs. Any costs incurred by a customer and to be refunded by Streamline Spouting Systems must be reasonably defined as costs that would normally be expected to be paid to return goods using readily available postage cartage services.

Privacy – Personal Information

Through the conduct of its normal business, Streamline Spouting Systems may collect customer information including contact and delivery details, purchase history, and credit card details.

This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in cases where the information is necessary to carry out the transaction entered into by the customer.

Customer Consent

Customers who do not wish to have any personal information collected and used for any purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.

Access to Personal Information

Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.